Terms and conditions
These terms constitute a legally binding agreement made between you and us (Table Tennis 365 Ltd, a limited company registered in England & Wales, company number 7199054, with registered address at Ludlow House, Bewdley Grange, Kidderminster, DY11 6JZ), concerning your access to and use of the tabletennis365.com website (our Site) as well as the sale and supply of any products or services listed on our Site.
For any queries relating to these terms please email: firstname.lastname@example.org
Use of this website is governed by these terms plus our privacy and cookies policy (our terms documents). Our terms documents constitute the entire agreement between us and supersede all previous agreements, arrangements and understandings between us. You will not have any remedy in respect of any misrepresentation (whether written or oral) made upon which you relied in entering into this Agreement.
You agree that by accessing or purchasing via our Site, that you have read, understood, and agree to be bound by all of our terms documents.
We may from time to time update our terms documents, therefore you are advised to read them before every purchase on this website.
These terms were last updated on 1st September 2020.
Accuracy of product information and pricing
Our website should be considered the most up to date source of information about our terms and any products or services we may sell. Any advice or information given over the phone that differs to the information on our website at the time of purchase cannot be guaranteed unless agreed in writing by our managing director.
In the event of us being notified of, or discovering errors or omissions, we will do our best to correct them as quickly as possible. We reserve the right to change information, specifications and descriptions of listed goods, products and services at any time and accept no liability for any inaccuracies.
The images of the products and packaging on our website are for illustrative purposes only. Products may vary slightly from those images; however, we do make every effort to represent each product accurately. We cannot guarantee that your computer display will accurately reflect the colour of the products or their packaging.
Any product recommendations, ratings or reviews are provided by either the manufacturer, the personal opinion of respected table tennis professionals or user submitted reviews we deem to be helpful to our customers. We accept no liability for opinions expressed or recommendations that do not meet your own expectations, as such all information should be taken as a guide and not relied upon solely for your purchasing decision.
The prices of our products are stated on our website and are subject to change without notice. We take reasonable care to ensure all our product pricing is correct. However, errors can happen and where a product that you have purchased has been incorrectly priced, we will contact you immediately and to inform you of the correct price. In this scenario you will be offered a right to cancel all or part of your order at no cost to you.
Orders placed with a credit or debit card are debited at the time of sale.
All prices include sales tax (where applicable) unless stated otherwise.
Every purchase you make shall be deemed to be performed in the United Kingdom, we do not ship Internationally. The law of the United Kingdom shall govern every aspect of the contractual agreement concerning the purchases made on our Site.
The title to any product ordered will pass to you once Table Tennis 365 Ltd has received payment in full for that product. In the event of chargebacks from credit card companies, full title in all products shall pass back to Table Tennis 365 Ltd and you shall be responsible for either re-paying the full original order value again OR returning the items at your own expense, subject to a restocking fee, described in our refund policy.
Delivery timeframes, costs and fees
Any date and time periods stated herein are approximate and for guidance only.
Goods will be delivered to the address given by you at the time of order.
Delivery will be deemed complete once all items of your order have been confirmed delivered by our couriers.
Where all items of your order are in-stock, we aim to ship within 1 working day of receiving your order.
Where we cannot fulfil your entire order in one delivery, we may choose at our discretion to partially ship your order or hold all items back until we can fulfil the order in a single delivery.
For standard deliveries that do not include a table tennis table, our couriers will attempt delivery twice, after this, you as the customer are obliged to pay the delivery fee again.
For deliveries that include a table tennis table and the use of a specialist courier, a date and time will be arranged with you in advance. Failure to be available to accept a pre-arranged delivery will result in a second delivery fee being imposed upon you for re-delivery at a new date and time.
Free delivery is a sales promotion tool; therefore, when calculating refunds or applying re-delivery charges, a delivery of items weighing under 5kg will be deemed to have a value of £5.99, over 5kg will be £12.99 and any delivery that includes a table tennis table will be £60 per table.
After a failed delivery, if we or our couriers are unable to contact you to re-arrange delivery, we reserve the right to cancel your order with us, and claim reasonable expenses incurred, from any refund that may be due.
You should check packaging for damage upon delivery and ensure any problems are noted on the delivery note before signing. You should check the contents of the delivery as soon as possible to ensure everything is as described and working as expected. If you encounter issues with delivery, please report this to us as soon as possible.
We cannot accept any liability for loss of earnings or any other expenses incurred by you for a failed delivery. Delivery appointments are not guaranteed and whilst the majority arrive on the day they are booked it is possible for things to go wrong. If there are delays we will do our best to keep you informed.
Our checkout procedure requires you to provide a valid UK postal address to calculate a delivery price. Should it later transpire that you entered an incorrect postcode and paid a lower delivery fee than required, your order will be put on hold until you have paid the balance. Where we discover you have paid more for delivery than was required, we shall arrange for a refund of any overpaid fees.
If any item purchased from us arrives broken, we will replace it free of charge.
It is very important that you inspect the package(s) for damage upon delivery and ensure the driver records any damage on the delivery note before you sign.
If you wish to claim a refund, you can do this under the consumer contracts regulations of 2013, your right to cancel.
Where items are faulty upon delivery or are covered by a manufacturer warranty, we will either send replacement parts or arrange to collect the damaged item and replace with a new one.
If you wish to claim a refund, you can do this under the consumer contracts regulations of 2013, your right to cancel.
Your legal right to cancel
You have the legal right to change your mind and cancel your order at any time from the date the order was placed until 14 days after the day the goods were delivered to you.
Goods must be returned in their original packaging, unopened and unused.
Title of all goods in your order shall return to Table tennis 365 Ltd, at the point we are notified of your cancellation. You must take reasonable care of said goods whilst in your possession and it is your responsibility to return said goods to an address as provided by us, at your own expense. You remain responsible for their condition until confirmed received by us.
Provided goods are returned within the time period above and in original, unused condition as stated above, you will receive a full refund of your order, using the same method originally used by you to pay us for your purchase.
No refunds will be considered on any product, where it has been customised at your request.
If you wish to cancel your order please notify us by emailing email@example.com or writing to us at our registered address: Ludlow House, Bewdley Grange, Kidderminster, DY11 6JZ. Please ensure you include your full name, address, your order number and email address used to place the order.
This clause is not intended to diminish any legal rights you have as a consumer under UK law.
Returns & Refunds
Returns and refunds are only accepted if:
- they are as a result of damage found upon delivery and noted on the delivery note;
- they are found to be faulty on delivery or are within the manufacturer warranty period;
- you are exercising your legal consumer contracts right to cancel your order with us;
- we have told you about an error in the price or description of the product you have ordered;
- we have told you about a significant delay in delivery of the product(s) you have ordered;
- we have materially breached these terms.
If you wish to return an item(s) you must take reasonable care of the products while they are in your possession and you are required to return them to us within 14 days of notifying us of the return. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit, therefore, we reserve the right to not refund any amounts, that are attributable to loss or damage.
You will be responsible for the cost of returning any products to us, unless the products you received are faulty or damaged and we are unable to provide an identical or agreeable replacement.
Refunds to delivery charges will not be given, unless an item is damaged upon delivery and noted on the delivery note.
All goods must be returned in their original packaging, unopened and unused, failure to adhere to this will result in a restocking fee of between 20-50% depending on the condition of the goods, upon their arrival at our warehouse.
Any refunds made, will be made using the same method originally used by you to pay us for your purchase. We will make any refunds due to you as soon as possible. If you are exercising your right to cancel your order then we will process any refund due to you as soon as possible but, no later than 14 days after the day we receive the returned products from you.
Discount and promotional codes
We may offer special promotions (such as discounts or special offers) on some products. We reserve the right to withdraw any promotion, at any time without notice. There may also be pre-programmed expiry dates and times for promotions, so no promotional code is valid until you have successfully checked out and received a confirmation email.
You should always check any terms and conditions associated with a promotion before applying it to your basket.
Promotional codes are only valid for 1 transaction.
You cannot add a promotional code to an order that has already been confirmed.
Promotional codes and offers published on third party sites are not valid unless confirmed on our Site.
Your personal data will only be used in order to process and fulfil your order with us, unless you have given specific permission for us to contact you, such as signing up to our newsletter. Fulfilling your order may require us to disclose some of your information to third parties, such as couriers or specialist 3rd party providers.
Table Tennis 365 Ltd do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our Site or for any products or services purchased from us. Table Tennis 365 Ltd will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
Unless otherwise indicated, our Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, foreign jurisdictions, and international conventions.
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
Force majeure event
Where a Force Majeure Event gives rise to a failure or delay in either party performing its obligations under this Agreement other than obligations to make payment, those obligations will be suspended for the duration of the Force Majeure Event.
A party who becomes aware of a Force Majeure Event which gives rise to, or which is likely to give rise to, any failure or delay in performing its obligations under this Agreement, will:
- forthwith notify the other; and
- will inform the other of the period for which it is estimated that such failure or delay will continue.
The affected party will take reasonable steps to mitigate the effects of the Force Majeure Event.
No breach of any provision of this Agreement will be waived except with the express written consent of the party not in breach.
If a Clause of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of this Agreement will continue in effect. If any unlawful and/or unenforceable Clause would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the Clause will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant Clause will be deemed to be deleted).
Nothing in this Agreement will constitute a partnership, agency relationship or contract of employment between the parties.
This Agreement may not be varied except by a written document signed by or on behalf of each of the parties.
You hereby agree that we may freely assign any or all of our contractual rights and/or obligations under this Agreement to any Affiliate of the assigning party or any successor to all or a substantial part of the business of the assigning party from time to time.
Each party agrees to execute (and arrange for the execution of) any documents and do (and arrange for the doing of) any things reasonably within that party’s power, which are necessary to enable the parties to exercise their rights and fulfil their obligations under this Agreement.
This Agreement is made for the benefit of you and Table Tennis 365 Ltd, and is not intended to benefit any third party or be enforceable by any third party. The rights of both parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to this Agreement are not subject to the consent of any third party.
This Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this Agreement.